The Completion and Compliance Layer
Start anywhereAutomate everything in betweenFinish compliant
AI evaluates. Deterministic systems execute. Humans govern.
Callvu runs the regulated work between the request and the system of record: the handoffs, the approvals, the clocks and the evidence. Every rule is enforced while the work runs, not reviewed after it.
A request starts at any door: a website, a branch, a call, a text or an AI agent.
Running in production at regulated enterprises
Where the cost and the risk live
The request is the easy part. The handoff is where work stalls.
A customer can apply, report or ask in seconds. Behind that front door, the work still moves by email, PDF, re-keying and phone calls, while a regulatory clock runs. Callvu runs that handoff end to end.
Today, without Callvu
- Day 0Request arrives by email, portal or phone
- Day 1Sits in a shared inbox
- Day 2Re-keyed into the system of record
- Days 3 to 6Missing document chased by phone
- Day 7Decision made over email
- Day 8Back office finds out and plans staff
With Callvu
- Minute 0Request arrives, prefilled from your systems
- Minute 0Classified by skill and due date. Back office sees it
- Day 1Missing document requested and checked
- Day 2Decision made in the Decision Desk
- Day 2Written back. Every step on the record
Every level of digital maturity, and the needs that come with it. Find where you are today:
Where you start: paper
No digital front door yet
Paper, PDFs and phone calls. Callvu turns them into governed digital journeys that write straight to your systems.
Where you start: a digital front door
A digital front door, a manual back office
The online loan application is live. Processing and servicing still run on email. Callvu takes over from the moment the request lands.
Where you start: AI agents
AI agents that can talk but cannot finish
Your AI captures intent. Callvu executes it deterministically, under your rules, against your systems of record.
How it fits
One layer between every door and every system of record
The channel changes. The compliance contract does not.
The doors: where requests start
- Callvu AIOur own AI chat, built in
- Your own AIAny AI agent, through our MCP connector
- Voice and Visual IVRThe phone menu hands off to a screen
- WhatsAppStart and finish in the message thread
- SMSA text starts or continues the process
- CCaaS agent deskThe agent starts it during the call
- Web and appYour portal and your mobile app
- EmailAn inbound email starts the process
- WebhooksAny system posts an event to start it
- Links and QR codesOn your intranet, HR portal, a system of record, or in a text
The Completion and Compliance LayerSix AI agent evaluators
Six AI agents judge every request against your policy before the first step: risk, evidence, data trust, rules, audit readiness and exception patterns. They advise. They never execute.
The Completion Orchestrator
The only thing that executes. It resolves the six signals against your guardrails: execute, execute with safeguards, block or escalate to a person. Then it runs the work, step by step.
The record
The Decision Trace and the Audit Trace: what was judged, what ran, what evidence was captured, under which rule version. Immutable, every interaction, by default.
Systems of record: where the work gets done
- Common to all verticals
- CRM, including Salesforce
- GRC
- Analytics and BI
- HR systems
- Telecom
- BSS and billing
- Credit bureaus
- NPAC, for number porting
- Insurance and financial services
- Core banking, including Jack Henry
- Digital banking, including Alkami
- Loan origination, including LaserPro
- Policy admin and claims
- Healthcare
- EHR, including Epic
- Payer prior authorization
- Scheduling and billing
- Utilities
- Customer information and billing
- Meter data management
- Field service and dispatch
- Collections
- Travel and eCommerce
- Booking and reservation systems
- Order management
- Payments and refunds
By API and webhook. The list keeps growing, and connections are built to what you run.
See integrationsThe first value: the handoff
From the request to the system of record, with nobody re-keying
Callvu sits between the doors and your systems of record, so it reads what you already know, from the CRM, the core or the EHR, and prefills the customer's form. Customers only answer what is missing, and what they enter goes straight back into your systems by API. Nobody types it in again, and the data arrives right the first time. Then Callvu sorts the work by the skill it needs, chases outside parties on a clock, routes each decision to the right person and writes the result back.
- Every request classified the moment it lands, with the skill it needs, the effort and the due date
- One live view of what came in, what is due, what is stuck and on whom
- Decisions by people, inside or outside your company, made in the Decision Desk and on the record, with nudges by email or text
The second value: runtime enforcement
Compliance is enforced while the work runs
Traditional BPM suites monitor compliance after the fact. In Callvu, six AI agent evaluators check every request before its first step and every step as it runs: against the regulation, your own policies, the evidence, the data and audit readiness. They advise. They never execute. The Completion Orchestrator weighs their signals against the guardrails you set and makes one decision.
1. The request
Address change
Customer signed in, identity verified in session
Policy in force: GLBA
2. Six AI agents evaluate. They advise.
- Policy and Rules InterpreterPass
- Completion Risk AssessorPass
- Data Trust and Source ConfidencePass
- Compliance Evidence ValidatorPass
- Audit ReadinessPass
- Exception Pattern LearnerPass
3. One orchestrator decides
Completion Orchestrator
The only thing that executes
Execute
4. The result, on the record
Written to the core. Notices sent to the old and new address.
Decision Trace and Audit Trace
evaluations 6
directive Execute
evidence captured, immutable
- Every decision is on the record in the Decision Trace: what each evaluator found, what the Orchestrator decided, the evidence captured and the rule version in force
- Not only regulations: your own standard operating procedures, built as custom policies in Callvu Studio and enforced exactly the same way
Why now
AI can start a regulated process. It should not be the one that finishes it.
Conversational AI hallucinates, and it cannot be wired straight into a system of record. Callvu lets the AI do what it is good at, understanding the customer, and keeps execution deterministic.
Solutions
Four solutions, one Completion and Compliance Layer
Entry Points
Every door into the same governed process: CCaaS desk, IVR and Visual IVR, chat, WhatsApp and SMS, email, webhooks, web and app.
Explore Entry PointsAI Agent Completion
Callvu AI or your own AI starts the process through our MCP connector. Callvu finishes it, with consent and signatures captured on screen.
Explore AI Agent CompletionRegulated Workflow Automation
Governed processes with clocks, approvals and evidence, from the front to the back. The whole handoff, end to end.
Explore workflow automationBack Office (WFM)
Work sorted by skill at intake, and a live report of what is due, what is stuck and the hours of work by skill.
Explore Back OfficeRuntime enforcement across all four
The same evaluators, the same orchestrator, the same record, whichever door the work came through.
Industries
Built for the work regulators look at
In every industry, the same few processes cause most of the delays, rework and exam findings. That is where Callvu starts.
Banking
Where a typical bank or credit union struggles most:
- Debit card and EFT disputes
- Business account opening
- Outgoing wire transfers
Mortgage
Where a typical lender and servicer struggles most:
- Loan Estimate and changed circumstances
- Loss mitigation applications
- Borrower notices of error
Insurance
Where a typical insurer struggles most:
- Injury claims at first notice
- Procedure pre-authorization
- Beneficiary changes
Healthcare
Where a typical health system struggles most:
- Prior authorization
- Surgical consent
- Good faith estimates
Telco
Where carriers and MVNOs struggle most:
- SIM changes and port-outs
- Transfer of billing responsibility
- Line separations
Utilities
Where a typical utility struggles most:
- Medical holds on shutoffs
- Assistance pledges
- Damage recovery
Travel and eCommerce
Where travel managers, tour operators and cruise lines struggle most:
- Cancellations and refunds
- Out-of-policy trip approvals
- Traveler documents before departure
Another regulated industry?
If a process has a rule, a clock and a handoff, Callvu can run it.
Talk to an expertProof
Live in production, in weeks
“Callvu helps us transform how we connect with customers across critical touchpoints. We quickly deployed digital experiences that reduce service volume, improve customer satisfaction and automate low value service tasks. We were able to implement meaningful changes with minimal IT strain or compliance headaches.”
David C. Williams, AVP Automation, AT&T
Two ways to start
We build it with you, or you build it yourself
Enterprise
We build it, train your team and stay with you
Our team builds your processes, connects your systems and trains your people. We stay through launch and the ongoing management of your processes. You are live in weeks, not the months traditional BPM suites take.
Talk to an expertSelf-serve
Describe it. Callvu Studio builds it. No code.
Describe the process, upload your policy and publish to any channel, with the same runtime enforcement underneath.
Try the sandboxSee a full process run
Five end-to-end demos: insurance, home lending, utilities, telco and healthcare.
Request a demoProve it first, then pay
A pilot on your own process, then pricing by governed resolutions.
How pricing worksStart anywhere. Automate everything in between. Finish compliant.
Bring one messy process. We will show you how it runs on Callvu.
Talk to an expert