Visual IVR is more than Cost Reduction
February 23, 2017
It’s common to think that Visual IVR (Interactive Voice Response) is only about reducing call volumes. Read more
Make your New Year’s resolutions digital!
January 02, 2017
It’s a new year — a great time to review what’s needed to move your digital engagement strategy forward. Here… Read more
Evolving from Omni into Hyper Channel Service
November 28, 2016
These days, it’s hard to ignore the effects of the internet and the smartphone. For us, the most notable is… Read more
The Scariest Customer Experiences
October 31, 2016
Long menu prompts? Fax requests? Self-identification security questions on repeat? INDEED, it is a very scary time for customers. Read more
How Can Insurance Companies Win at Mobile Engagement?
October 13, 2016
Despite our digital age, 61% of consumers still prefer the phone as a means of communicating with brands. Inbound customer… Read more