TELECOMMUNICATION

YOUR

CHALLENGES
 
  • Increase ARPU
  • Better efficiency and call center cost reduction
  • Customer experience and Net promoter score (NPS) for improved loyalty and reduced churn

OUR

SOLUTION
  • Satisfy telcos multi-channel digital capabilities for customer service
  • Provides intuitive self-service during the IVR phase and live calls with agents
  • Ensure fast and efficient resolution by collaborative calls with live agents

KEY BENEFITS

INCREASE REVENUES

INCREASE REVENUES

Increased self-service conversion of products and services. Transforming call 'dead time' into lead time, offering promotions.
REDUCE CALL VOLUME

REDUCE CALL VOLUME

Transforming customers to digital self-service saves time for customers. Calls are actually deflected creating reduced call volumes for the contact center.
INCREASE CONTACT CENTER PRODUCTIVITY

INCREASE CONTACT CENTER PRODUCTIVITY

Reduced average handling time (AHT) and better First Contact Resolution (FCR): Calls that reach agents require shorter handling time and enable  fast and accurate first contact resolution.
IMPROVE CUSTOMER SATISFACTION

IMPROVE CUSTOMER SATISFACTION

Waiting on queue and complex IVR menus are customer detractors. CallVU’s engaging visual IVR experience transforms the IVR to a fast, intuitive self-service experience.

CASE STUDIES

Mobile Operator

Mobile Operator

Increase Sales

  • INDUSTRY
    Mobile Operator
  • Region
    EMEA
  • BUSINESS process
    Sell intrnl. roaming packages
Read More
Mobile Operator

Mobile Operator

Customer Engagement

  • INDUSTRY
    Mobile Operator
  • Region
    EMEA
  • BUSINESS process
    Increase Digital Engagement
Read More