- Enhance customer experience with clear KPIs
- Reduce internal costs
- Compatibility to multiple technology environments
- Limited control over digital assets
- An omni channel customer experience platform
- Helps achieve an overall improved SLA with call center volume reduction
- New opportunity to embed digital self-service into the managed service model
- Resolve service calls by an existing SS capabilities the first time
Improved SLA in lower costs
Reduced call volumes, enable better call response times and related satisfaction scores without the need for additional agents
Reduce call volume
Transforming customers to digital self-service saves time for customers. This is a win-win situation were these calls are deflected creating reduced call volumes.
Improved First Contact Resolution
By utilizing customer-agent collaboration and self-service, customers receive adequate service to complete interaction succesfully the first time.
Improve customer satisfaction
Waiting on queue and complex IVR menus are customer detractors. CallVU’s engaging visual IVR experience transforms the IVR to a fast, intuitive self-service experience.