Collaboration

Media collaboration, a trivial action in daily life, is now available for customer service and sales in any channel your customers choose to start their digital journey: either calling through the Visual IVR , a BOT, or invited by the agent in a phone call, customers and agents are also connected  through the collaboration platform. They can exchange rich media, web pages and co-fill digital forms. Agents can co-browse the customer form for co-filling, and can co-browse the enterprise website to guide customers through. Customers can enjoy collaboration and co-browse from all devices - smartphones, tablets and desktop devices, and can even have a multimodal session – through a call in a fixed line and collaboration on a digital one at the same time.

Collaboration BENEFITS

  • Reduce
    Handle time

    In some support cases, co-browsing or having
    customer sending a picture of problem reduces
    precious back & forth time

  • Increase
    Sales Conversion

    Customer gets a clear and visible offer
    with all supportive data to make purchase
    decision in the moment of truth.

  • Compliance
    adherence

    Customer accepts Ts&Cs fast,
    accurate and saved into CRM