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ONE PLATFORM, MULTIPLE WAYS FOR A CUSTOMER TO ENGAGE

Combine rich digital interactive media with voice for an omni-channel experience in the hands of your customers

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ONE PLATFORM, MULTIPLE WAYS FOR A CUSTOMER TO ENGAGE

Combine rich digital interactive media with voice for an omni-channel experience in the hands of your customers

MOBILE DIGITAL ENGAGEMENT

Financial institutions, telecommunication companies and other major service organizations use MDE to bring together the voice and digital channels into one easy to use and engaging customer journey,

Rich and interactive visual content promotes sales and personalizes the offering

Engaging and intuitive customer journey ensures a high rate of digital self-service

Combined digital self-service and agent live-call options ensure a fast and efficient resolution

IMPROVE CALL CENTER PRODUCTIVITY.
INCREASE REVENUE.

  • Real-time

    Resolution

    Collaboration to ensure maximal resolution

  • Call Volume

    Reduction

    Expand self-service with options & better conversion

  • Increase

    Revenues

    Sales promotions, conversions and compliance

  • Greater Digital

    Engagement

    Omni-channel user journey

  • Differentiate

    Service

    “Branch” like experience in Call Center

  • Enhance Customer

    Experience

    Measure and improve brand loyalty

OMNI-CHANNEL CUSTOMER JOURNEY






The blending of interactive visual content with voice calls creates an engaging, collaborative
and more efficient customer experience during the IVR phase and in live calls with agents

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